ServiceNow is among the many software companies that provide a cloud-based, artificial intelligence-based platform that helps automate IT operations. Think of this as a service that helps you deal with those tedious and repetitive tasks that are better taken care of by a robot. This article walks you through some of the ways in which ServiceNow Consultants might be of use to you.
So, what are the areas in which an IT management team can help?
As long as there are repetitive tasks that can be learned, there’s a solution to its execution. These include:
- IT operations management
- IT service management
- Customer service management.
- HR service delivery.
- Field service management.
- Governance, risk, and compliance
- Application portfolio management.
- Strategic portfolio management.
- IT asset management
- Security operations.
What are the benefits of a ServiceNow platform?
The ServiceNow platform essentially helps with manual tasks. In essence, if there’s a laborious task that needs constant attendance and labor, it is better taken care of by an RPA. The products help with the creation of digital workflows that simplify tasks for your team, enhance productivity, and boost morale.
Using native intelligence and analytics helps you and your team make better-informed decisions as the nitty grits are handled through the software. They also mean better predictive analysis and forecasting for the work that you’ve already done. You can anticipate trends better and prioritize resources accordingly.
ServiceNow also works with no-code automated workflows. These help to better the productivity and efficacy of the work. In addition, prioritization tools and forecasting help teams resolve issues quickly with real-time analysis.
All ServiceNow tools come with automated security controls, multilayer encryption, and certified integrations to ensure the security of your organization and its data are kept tight. This way, you can easily let the automation run the wheels without losing sleep in where all the crucial information of your team is going.
What are some areas where ServiceNow can help?
1. Workplace Service Delivery
This means tools for workplace management that involve managing space, optimizing utilization, standardizing documentation, managing visitors, and streamlining operations.
2. Customer service management
These are some of the most important tools when it comes to making sure your customers come back to you. This can be things like managing user information and archiving it for analysis or simply using chatbots and virtual assistants to improve people’s experience with your service.
3. App Engine
This is where ServiceNow helps you build low-code apps for a plethora of used and mission-critical tasks. It can use native integration to speed up automation and embed useful machine learning.
Wrapping Up
This brings us closer to some of ServiceNow’s applications for better managing IT services and alignments. This not only takes the tedious tasks away from your team but enables them to focus on more idea-based things where they can actually intellectually apply themselves.
